What do I wear?
We want to see your knees. Please wear loose pants, skirt, or shorts.
Cancellation Policy?
We know life happens. Please respect our 24 cancellation policy. This includes changing your treatment, moving your appointment or rescheduling. We ask that you call during business hours to make the appropriate changes and speak to our Sanctuary Receptionist. Cancellations are not accepted via voicemail, email, or social media. No shows will be charged full price.
How do I book an appointment?
Appointments can be made by request through Connect on our website, by phone 518-523-8983 or by e-mail to relax@adkfootsanctuary.com Email inquiries will be answered within a 24 hour period. We highly encourage you to call to book. We also have our online booking for 1-2 people/go to BOOK on our website.
Will I receive a confirmation prior to my appointment?
Yes, upon booking you will receive confirmation of your appointment details. You will receive a request to confirm again 2 days prior to your appointment, as well as a reminder 15-minutes prior to your appointment. We may also call to confirm appointments by phone if we notice you have not confirmed your appointment by the day before your appointment. We will ask for your best phone number and e-mail at the time of booking and will use this information to confirm and remind you of your appointment.
Cell Phone policy?
We have a very Zen + Tranquil environment. To ensure our ambiance remains calm while others are in session, we ask that you use quiet whispers + remain peaceful. Cell phones (unless an emergency) are turned off + not encouraged during your session to respect others receiving treatments + your therapist that is working on you.
Where do we receive our treatments?
All our treatments are all performed in one big room on the Sanctuary floor. We can see 6 clients at a time. Our space is cozy + inviting! We do our best to minimize noise, yet please note our soaking bowls are on rolling wheels + our reception area is out front. We perform all our treatments listed from our menu on the Sanctuary floor. Please take all these factors into consideration when booking.
What should I know when I’m with my practitioner?
Your practitioner will check in with you with clear communication about your treatment/s, water temperature, + treatment pressure. Beside your online intake form, they will do a short verbal intake before your treatment. As a client, please let your practitioner know of your needs during your session. We will accommodate you as best we can!
Hours of Operation?
Please check our webpage during the changing Seasons. Peak Season our hours will be longer + off season our hours will be shorter.
Do you serve food or beverage during treatments?
We can! There is a Cork Fee ($25) and an option to add on our Eco-Friendly Tray Service ($23 - an offering of seasonal berries, nuts, and light + dark chocolate, tea, and a warm Oshibori towel) or our Charcuterie Board ($33 - an offering of artisanal meats, cheeses and crackers). Our charcuterie boards are not available on the weekends. Please notify the Sanctuary Receptionist at the time of booking if we accommodate you in anyway.
Can you see groups?
YES! Our Sanctuary holds six clients at a time. Celebrating something special? Please call the Sanctuary Reception for details at 518-523-8983.
Can you accommodate those who are pregnant?
Yes, however there are limitations on the services we can provide depending on how far along you are. If you are expecting, please notify the receptionist at time of booking.
When should I arrive?
Please arrive 10-15 minutes prior to your session. Allow driving and ample parking times during peak season and events. ADK Foot Sanctuary is located in downtown Lake Placid directly across from the large municipal parking lot and just a two minute walk from the Olympic Conference Center.
Do you carry the products you use in your treatments for purchase?
Yes! After your treatment, enjoy a variety of thoughtfully chosen products for your continued healing and well-being in our Wellness Boutique.
Are walk-in appointments accepted?
We are happy to accommodate walk-ins if we have availability.
NOTE: Reservations are not required, however they are highly recommended especially during peak season and weekends or afternoons after you hike or ski.
Can I tip on a card?
No, currently we only accept tip via cash, check, or Venmo.